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Terms & Conditions

What some words mean

For clarity, here are some words we use which have specific meanings:

  • "Account Holder" means an individual, sole trader or company which has a Soapstone account. "Soapstone account" means a current subscription to The Service;
  • "The Service" means our Soapstone software which is accessed and used via our password protected websites;
  • "us" "we" and "our" refers to Soapstone Business Solutions Ltd;
  • "you" means you, the person who accesses and uses this website and/or The Service;
  • "your Data" means any data entered or uploaded by you while using The Service; and
  • "SaaS Update" means a subsequent release of the SaaS product, which generally makes available for its customers with an active license at no additional fee. SaaS Updates may contain, but are not limited to security fixes, critical patch updates, general maintenance releases, selected functionality, and documentation updates. Soapstone will provide SaaS Updates when available and at its discretion. Soapstone is under no obligation to develop any future functionality or enhancements. If an update for a SaaS product is made available to you pursuant to this Agreement, it shall automatically replace the previous version of the applicable SaaS product. Where practical, Soapstone will schedule such SaaS Updates during non-business hours and where possible will provide customers with advance notice on a product dashboard.

Creating and accessing a Soapstone account

How to apply: In order to access and use The Service, a Soapstone account must first be created. You can apply for a Soapstone account to be created by submitting your details on our "sign up" page.

Formation of a contract: If we accept an application for the creation of a Soapstone account, we will confirm this by email and at that point a legally binding contract will be created between the Account Holder and us. If you apply for a Soapstone account to be created, you must therefore ensure that you are authorised to enter into this contract for and on behalf of the Account Holder. The contract will be concluded in the English language and the provisions of these Terms of Service shall govern our agreement with the Account Holder and you.

Errors in information you gave us: If you made any mistakes in the details you gave to us when applying for a Soapstone account, these errors can be corrected by;

  1. If you are a Soapstone administrator: contacting our Soapstone support.
  2. If you are a Soapstone user: by contacting your Soapstone administrator.

Refusal to create an account: We reserve the right, at our discretion, not to accept an application to create a Soapstone account. This may be due to technical constraints, because you or your business has been banned by us from using The Service or for any other reason. No charge will be made by us for declined applications.

How to access the account: You will not be able to access and use The Service without a username and password for a Soapstone account. There are two ways you can obtain these:

  • Once a Soapstone account has been created, we will issue the initial user (whose details were provided to us when the account was applied for) with a username and password.
  • Additional users can obtain their own usernames and passwords if the initial user accesses The Service and uses the "New User" function. (Some subscription packages may have limitations on the number of additional users which can be added - please check our Pricing Page for details.)

Your rights

Your rights: If the business you represent is an Account Holder and you are authorised by it to use The Service, we grant you a non-transferable, non-exclusive licence to use The Service in accordance with these Terms of Service.

Conditions: The above licence is strictly subject to compliance with these Terms of Service by you (and by the Account Holder whose Soapstone account you are accessing and by all other users of that Soapstone account.)

Your obligations

You must:

  • only access an Account Holder's Soapstone account by using a password and username which that Account Holder authorises you to use; and
  • only use The Service on behalf of the Account Holder whose Soapstone account you are accessing and solely for purposes relating to that Account Holder's own business which are legal and legitimate.

You must not:

  • do anything which could reasonably be expected to damage, disable, overburden, or materially impair The Service or our website generally or which is likely to interfere with any other party's use or enjoyment of The Service;
  • question or dispute our ownership of the intellectual property rights in The Service;

Security: The Account Holder is ultimately responsible for administering and safeguarding any passwords created to control access to its Soapstone account: please keep any password issued to you secure.

Paying for The Service

Subscription fee amount: A subscription fee for use of The Service is payable monthly in advance by the Account Holder. The subscription rates are posted on our website and we may vary these from time to time: please see our Pricing Page for the rates in force for the current month. Prices on our website are quoted in UK pounds Sterling and are not presently subject to VAT. If you change your subscription package in the future, the change in the subscription payment amount will take effect at the next billing cycle.

Free trials and beta trials: No charge for use of The Service will be made during any ‘free trial' period or any ‘beta trial' period. The Account Holder is not however entitled to benefit from more than one ‘free trial' - if we discover that more than one ‘free trial' has been requested, the Account Holder will become liable for payment of the subscription fee for all use of The Service made after the first ‘free trial' period.

Automatic renewal: Towards the end of any ‘free trial' or ‘beta trial' period, we will contact the Account Holder with instructions to setup a recurring subscription payment and then bill them every month using the details provided to us, until the Soapstone account is closed.

Non-payment: We shall be under no obligation to provide The Service if the subscription is not paid to us on time. The Account Holder must ensure that we have complete and accurate billing and contact information throughout the subscription period, including the full name of the Account Holder, its business address, and a billing contact email address. If subscription fees become overdue, because for example the Account Holder's credit card has expired, we reserve the right to suspend your access to The Service until the balance is paid and we may close, and permanently and irrevokably erase data associated with, the Account Holder's Soapstone account permanently.

Fees for multiple accounts: If you would like to use The Service to manage more than one business, you will need to sign up for multiple accounts and pay the subscription fee charged by us for each additional Soapstone account.

Authorised Resellers: If you have purchased access to the Service from one of our authorised resellers then, unless otherwise notified to you by us or our reseller:

  • your subscription fee will be based on the reseller's subscription rates as varied from time to time; and
  • shall be payable directly to the reseller.

These Terms of Service apply, subject to such changes as are necessary to reflect the above, to all access of The Service via a reseller and we reserve the right to take the actions specified under"Non-payment" above in the event of non-payment to a reseller.

You may also be required to accept terms and conditions by the reseller in order to purchase the Service from them, in which case:

  • your subscription fee will be based on the reseller's subscription rates as varied from time to time;
  • you must adhere fully to the reseller's terms and conditions relating to your use of the Service in addition to these Terms of Service; and
  • breach by you of the reseller's terms shall be deemed a breach of these Terms of Service,

Who owns what

Rights in your data: The Account Holder has sole responsibility for the accuracy and reliability of your Data. The Account Holder retains ownership of any copyright, trade marks, database rights and any other intellectual property rights it has in your Data (such as rights in its logo, for example.) Intellectual property rights in your Data will not be transferred to us. We reserve the right to disclose your Data to law enforcement officials in the investigation of fraud or other alleged unlawful activities but otherwise we will only use your Data to provide The Service.

Rights in our software and our website: All copyright, database rights, trade marks and other intellectual property rights in The Service (including any such rights in our website) are either owned by or licensed to us and nothing in these Terms of Service shall transfer any ownership rights to you or to the Account Holder.

Third party features: All copyright, database rights, trade marks and other intellectual property rights in any external data sources or embedded third party services used in Soapstone are the intellectual property of the relevant third party provider. The following terms referred to in The Service are registered trade marks of the third parties stated below:

  • "Barclays": Barclays Banking Group plc
  • “GoCardless”: GoCardless Ltd

Closing a Soapstone account

Cancellation by you: You can close the Account Holder's Soapstone account with one months notice by contacting Soapstone support via email using the details as published on our website from time to time. No further subscription fees will be billed and no refund will be made of any subscription fees already billed and paid.

Suspension and closure by us: If you (or any other user of the Account Holder's Soapstone account) fails to abide by these Terms of Service, or if payment of the subscription fees is not paid on time, we reserve the right to suspend your access to The Service or permanently cancel the Account Holder's Soapstone account. If we withdraw access to The Service because these Terms of Service have been breached, no refund will be payable by us. We also reserve the right to close any Soapstone account (including during any ‘free trial' or ‘beta trial' period) for any reason, by giving one months notice.


IMPORTANT: This section restricts the extent to which we are liable for any losses which may be suffered in connection with your use of The Service. It also requires the Account Holder to compensate us for any loss we suffer as a result of your failure to comply with these Terms of Service.

No guarantees: We make no guarantee that The Service will be suitable for your intended use, neither do we guarantee that it will be error-free, timely, reliable, entirely secure, virus-free or available, especially since we are dependent on the reliability of the Internet and your use of your own computer to access The Service. We will try to keep disruptions to a minimum but we may suspend The Service from time to time to carry out maintenance and support work and to investigate unauthorised use..

Exclusion of our liability: You use The Service entirely at your own risk. We do not restrict our liability (if any) for personal injury or death resulting from our negligence, for fraud committed by us or for any matter which it would be illegal to limit or to attempt to restrict. We exclude all other liability and responsibility for any amount or kind of loss or damage arising in connection with The Service (even if we have been advised of their possibility.)

Limitation of our liability: Where we are not legally entitled to exclude our liability, our total liability for any loss or damage relating to The Service (or to our website generally) shall not exceed an amount equal to the subscription fees which the Account Holder has paid to us in the previous month.

Liability to us: If you access The Service using a password created to control access to the Account Holder's Soapstone account, then the Account Holder shall be held liable for any reasonable costs and expenses incurred by us as a result of breach of these Terms of Service by you. Otherwise, you shall be personally be held liable for any reasonable costs and expenses incurred by us as a result of breach of these Terms of Service by you.

General legal matters

Entire agreement: These Terms of Service and our Privacy Policy describe the entire agreement between you, the Account Holder and us regarding The Service, and supersede any prior understandings or agreements. The headings are for convenience only and shall not affect the construction or interpretation of these Terms of Service.

Changes to this contract: We reserve the right to change these Terms of Service from time to time and therefore we may impose new or different terms and conditions on your use of The Service. These additional terms will be posted here on our website and will be effective from the Account Holder's next monthly subscription. Therefore you should regularly review this page to check for changes to these Terms of Service. Your continued use of The Service will be deemed to constitute acceptance by the Account Holder of all of the new terms. These Terms of Service may not otherwise be changed without our written consent.

Transfer of rights & obligations: We shall be entitled to transfer our rights and/or obligations under these Terms of Service to another party. Neither you nor the Account Holder may transfer any of your rights or obligations under these Terms of Service without our written consent.

Waiver and severability: If either you or we ignore any breach of these Terms of Service, it doesn't mean that any further breach cannot be enforced. Similarly, if any part of these Terms turn out to be invalid or unenforceable for some reason, then it will be replaced with a provision which, as far as possible, achieves the same purpose as the original, and the remainder of the agreement will still be binding.

Resolving disputes: These Terms of Service shall be governed by and interpreted in accordance with English law. If any party wants to take court proceedings in relation to The Service, it must do so in England. You are responsible for compliance with any applicable laws of the country from which you use or otherwise access The Service.